General terms of sale
These conditions are applicable to all sales concluded with the hotel residence la Pommeraie in Bruz. Therefore, the customer acknowledges having read these general conditions of sale and agrees to respect them.
These terms and conditions of sale are subject to change at any time, and the applicable conditions will be those in force on the date the reservation is made.
ARTICLE 1- PRICES
The prices indicated are in €uro and include VAT applicable on the day of the reservation. Any change in the applicable rate, or any modification or introduction of new legal taxes introduced by the competent authorities, will be automatically applied to the prices indicated on the date of invoicing.
Prices are per room for the number of people indicated and according to the period selected and do not include services (unless otherwise stated).
The tourist tax is not included in the price and must be paid directly on-site.
Some services may be subject to an additional fee and may be subject to change without prior notice, for which the hotel cannot be held responsible.
No stay booked before the implementation of a potential promotional offer will be refunded, not even part of it.
ARTICLE 2- BOOKINGS AND PAYMENT METHODS
Bookings can be made on the residence-lapommeraie.com website, by telephone, by e-mail or by post.
The booking will be effective only if the customer guarantees it, either by communicating a credit card number with validity date or by payment of a deposit, and after receiving a detailed booking confirmation.
Payment for all services will be made directly to the hotel (exceptions made for prepaid reservations at the time of booking).
The hotel reserves the right to refuse any reservation if the credit card number is incorrect or the reservation is incomplete.
Bookings regardless of the country will be payable in €uros only.
The customer is solely responsible for his choice of services and their adequacy to his needs, thus LA POMMERAIE cannot be held responsible in this respect.
ARTICLE 3-FORCE MAJEURE
Force majeure is defined as any event external to the parties that is both unforeseeable and insurmountable and that prevents the client, during the trip, from performing all or part of the obligations provided for in the contract. This shall particularly apply to strikes involving means of transport, hotel staff, government or public riots.
ARTICLE 4- MODIFICATION ET ANNULATION DE SEJOUR
Any modification or cancellation of a booking must be requested by email to firstname.lastname@example.org or by telephone on 02 99 52 60 51.
The request will only become effective once the hotel has confirmed its acceptance in writing.
In case of modification or cancellation of the stay, the following conditions apply (except in case of force majeure) :
– For any request made within 24 hours of the scheduled arrival date, no refund will be given.
– For any request made within 72 hours of the scheduled arrival date, 50% of the total amount will be refunded.
– Any stay already started is entirely due..
For bookings made via the website of our partners, cancellation must be made via this site. The cancellation conditions that apply are then specific to the partner and may therefore differ from those of the hotel.
In the event of an extension of stay, the customer must notify the hotel reception by 12:00 am at the latest on the day of departure to check availability.
ARTICLE 5- THE HOTEL AND SERVICES
The price for children’s breakfast applies to children up to and including 12 years old.
For reasons of safety and hygiene, pets are not allowed in the establishment.
Rooms are available from 4.30 pm and must be vacated by 10.30 am on the day of departure. A supplement may be charged if the check-out time is not respected. In case of arrival after 20:00, the reception must be notified.
The client accepts and undertakes to use the room with due care and attention. Also any behaviour contrary to good morals and public order will lead the hotelier to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made.
ARTICLE 6- RELOCATION
In the event of non-availability of the hotel or in the event of force majeure, the hotel reserves the right to have the customer stay totally or partially in a hotel of an equivalent or superior category, offering services of the same nature. The transfer will then be at the expense of the hotelier who shall not be liable to claim any additional compensation.
ARTICLE 7- CLAIMS AND COMPLAINTS
Any claim or complaint must be sent to the Hotel by registered letter with acknowledgement of receipt within 15 days following the departure of the stay that is the subject of the said claim or complaint. Once this period has passed, no claim can be taken into account.
ARTICLE 8- DATA PROTECTION AND FREEDOM OF INFORMATION
In application of the French law 78-17, known as the “Informatique et Libertés” law, customers are informed that their reservation is subject to computerized personal data processing. Users have the right to access and rectify the data entered, which can be requested from the head office. It is pointed out that this information is not communicated to third parties.
The hotel offers wifi internet access. The client user undertakes to ensure that the computer resources made available to him/her shall not be used in any way whatsoever for the purposes of reproduction, representation, provision or disclosure to the public of works or objects protected by copyright or related rights such as texts, images, photographs, audiovisual musical works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the French Intellectual Property Code when such authorisation is required.
ARTICLE 9- RESPONSIBILITIES
The hotel declines all responsibility in case of theft, loss or damage to the guests’ belongings during their stay.
The client will be held responsible for any damage, any deterioration, any act of vandalism that may occur due to the occupation of the premises and/or due to the participants and/or the staff in their charge, both to movable, decorative and immovable property belonging or not belonging to the hotel. As a result, the hotel may therefore ask the guest to leave the establishment without any compensation or reimbursement for the current stay, and to reimburse the damage caused by these acts.
ARTICLE 10- APPLICABLE LAW
These General Terms and Conditions of Sale are regulated by French law. This applies to rules of substantive matters as well as procedural rules. Disputes shall fall within the exclusive jurisdiction of the French courts.
Tel.: 02 99 52 60 51